Return & Refund Policy

 

This policy applies to in-person, call-in or third party deliveries orders only.

For concerns regarding food or drink orders from in-person, call-in or third party delivery orders, we would like to provide our customers with the following expectations and guidelines.

Feel free to contact us if you have any questions regarding our Return & Refund Policy by emailing us at info@ohquebuno.com. For an immediate response, please call the restaurant at (407) 447-5026 or your third party delivery company.

Please note: We strive to prepare and package our pick up items to preserve the highest quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged. Also note that, the preparation of your order begins immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

Food Order Errors

If you receive a food order that is different from your receipt, we sincerely apologize. As soon as you notice the discrepancy in your order, please call us or the third-party delivery service you used.

  • For credit card payments, you will be refunded the sale price amount of the error and then charged for the correct item.

  • For cash payments, you will be asked to pay the difference of the balance if the food ordered has a greater value than the food received in error. If the food you receive in error has greater value than the one you ordered, you will receive the difference of the balance back as credit. In some cases, we may offer you a store credit.

In all cases, please return the food order in the original containers to our host.

Food Order Incomplete

In the rare occasion that you do not receive your entire food order reflected on your receipt, we will make it up to you. Please call us or your third-party delivery service as soon as you notice that your food order is incomplete. You may cancel the missing food item before we prepare and receive a refund for the amount of the food item to the credit card used or you can receive store credit. No cash refunds will be issued.

Please note: We do provide courtesy items such as disposable silverware and napkins when requested, for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.

Food Dissatisfaction

We cook our food fresh to order with only the freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive a food item that causes dissatisfaction. The food must be returned in its original container in order investigate properly and deal with the issue.

We will gladly prepare the food item again, but, if you do not wish to receive a new dish, we may refund the amount to the credit card used or for store credit. In order to receive a refund, the food must be returned in its original container and have the error confirmed by the manager on duty.

Cancelled Orders

We cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.

Third Party Delivery Cancellation

Your delivery partner may cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you; we recommend keeping your phone nearby when you’re expecting the food to arrive. If a delivery partner has made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

Complimentary Food

Sorry, we cannot provide a refund or cash value on any complimentary food.

As a locally owned business, it is our right to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we will be forced to stop conducting business with said customer. 

JOIN OUR MAILING LIST

© 2019 by Oh' Que Bueno!

Created with Ckoncepts.